Without spending too much time on the description of the concept, let’s quickly define the constituents of the generic web presented in the figure. The firm, of course, is the provider of products and services targeting at fulfilling the customer’s requirement. Competitors include those entities that provide a substitute offering, such as a product or…

Read the rest of this entry

Realizing that the business environment is evolving from linear value chains toward interconnected Value Webs in response to customer demand, we might ask what is positioned at the hub of the construct. Whereas the more traditional approaches to strategy formulation place the organization at the center of the universe, while defining competitive advantage along the…

Read the rest of this entry

Why this extension, and as some might say complication, of what used to be a very simple process? The answer is customer demand. Today’s customers base purchasing decisions on a variety of elements associated with the solution, including the physical product, associated services, and supporting information. Each of these factors is being considered throughout the…

Read the rest of this entry

The rationale behind employing the analogy of a web, or a network, as a structure in strategy formulation lies in the fact that in today’s complex business environment there are very few companies that can, on their own, deliver a complete solution to meet their customers’ requirements. By a complete, or total, solution we mean…

Read the rest of this entry

Join in a business which involves credit cards and customers can be an interesting thing but can be a stressful thing also because when there are some people use your credit card service it means that you need to take care of it. Have you ever thought that there are will not be complicated problems…

Read the rest of this entry