Summary

This concludes our introduction to Cap Gemini Ernst & Young’s Value Web framework for strategy formulation. You learned that the Value Web is a customer-focused, firm-coordinated network that consists of interconnected constituents that provide elements of a total solution. Value Webs can be developed for entire industries, a specific firm located within a specific market, or for functional departments that exist within a corporation. The entity that leads the web’s constituents is the one that will have established
a sustainable competitive advantage. When applying the Value Web at the corporate level (versus the industry or functional department level), we use the Value Web framework to gain insights into a firm’s business environment, to understand the relationships among key constituents, and to use these insights in the creation of a portfolio of strategic initiatives aimed at providing a superior customer experience and improving the firm’s competitive position.
In the next chapter, we will present a Value Web that CGE&Y created for today’s wireless industry.

Taken From : Enterprise Guide to Gaining Business Value from Mobile Technologies

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