When we developed Acme Financials’ Value Web in the previous chapter, we identified the following constituencies: ?? Customers are at the center of the web. ?? The firm provides the offer a customer considers to purchase. ?? Competitors are vying for the same customer. ?? Service providers offer enablers that are required to conduct the…

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Introduction In the preceding chapter, we discussed the Value Web framework as a new tool for strategic analysis. If you recall, we said that Value Webs might be constructed to map functional departments within an organization, to plot companies and their environment’s constituents, or to map out entire industries. Depending on the insight that is…

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