The major advantage of sending a text message from a mobile device rather than making a phone call is speed—your main concern is getting a quick response. Text messages can be sent in 15 seconds and they don’t require that the recipient be available. Phone calls, on the other hand, take at the very least…

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Enterprise processes have experienced a revolution—communication between individuals (or functionalities) is much quicker today than it was only 10 years ago. The use of cell phones, e-mail, and even automated messaging (alerts) from IT systems has virtually exploded. However, we are still using PCs and phones as our main devices for exchanging messages. This means…

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Here are some concrete examples of the choices you will be able to make (also illustrated in Figure 7.1): Listening to a message takes a long time. A relatively short message may take as long as 1–2 minutes to be read to you because, in addition to the message itself, you will have to listen…

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Today, you have to check several systems separately to see whether you have messages. In other words, you use one device to check e-mail and another to check your voice messages. When you want to check your e-mail while on a business trip, you are dependent upon Internet cafés or a slow connection via your…

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